FAQ

Ready for the dive season? You’re not if you don’t have your SCAP

Frequently Asked Questions (seriously)- Usage

Will it stay on?

Yes. If you read up, you know that The SCAP was engineered for this. The rubberized grip zone holds tight to your skin, the ties ensure it fits snug and twin exhaust ports on top ensure your exhale doesn't cause it to balloon up.

It is the exhaust ports that really do the trick. Taking a "Rag" and adding the name "SCUBA" to it doesn't matter if you fail to account for the one thing every diver has in common.

Breathing.

How do I put it on?

There is a method to the madness. Start low, so the rubber grip zone is over your eyebrow. You should be able to see it. Can't see it, its not low enough. Try again. We will wait.

Ok good. Now, bring the two ties behind your head over the tongue and tie any two knots you want. Any two. Yes, two regular knots are fine. Yes, a regular knot and a bow are fine. Yup, sheepshank and a bowline are fine too, we really need to move on.

Now, slide The SCAP up away from your eyebrows until it is comfortable and on your forehead. The top should have bubbled up. Relax, I promise it will be ok. Pull the tongue at the back below the knot to take out any slack. Put your mask on over it. No, over it. Over it. Ok, try it under it. Didn't work did it? Didn't think so.

How do I tie the knot in the back?

Step 1. Learn to tie any knot. Use shoes as example for learning.

Step 2. Do that. Twice.

Will it fit?

Designed as a one size fits all solution, the minimum tied distance and the maximum tied distance correspond to the smallest and largest recorded head sizes. If it doesn't, we suggest you contact the Guiness Book of World Records, a cash prize could be waiting for you.

I have a lot of hair.

Congratulations. Your barber must be very proud. We have a lot of customers with a lot of hair.

Provided they follow our instructions and put it on how we suggest they do fine. If you dont, well some people are just rebels I guess.

Shipping

Do you ship overnight?

We normally sleep overnight and ship during the day, but we know that is probably not what you mean. We know you're excited and we want to get it to you as fast as possible. If you need a shipping option NOT LISTED in the store for a special circumstance, like for example, you're bad at planning and leave in two days for the trip of a lifetime and totally forgot to order, we will do our best to help, but please remember, FedEx, UPS and the USPS do not work for us. We don't set their prices nor can we fly their planes any faster.

What do those shipping names mean?

Don't feel bad. We had to look it up too.

Domestic:

USPS First Class Mail: 1-3 business days- NO TRACKING so once we send it, let's all cross our fingers.

USPS Priority Mail: 2-3 business days- WITH TRACKING so on the off chance it wanders, it can be found.

USPS Priority Mail Express: Overnight (kinda) to most locations. It's usually pretty good but it is a generous definition of "overnight".

International:

USPS First Class Mail: 10-30 business days or longer- NO TRACKING. We are not kidding with the timeline. Depending on where you are it's a huge range and we have no way of updating you. Dig in, like a car ride with your grandparents, it gets there when it gets there.

USPS Priority Mail: 6-10 business days- WITH TRACKING This is the "go to". Very reliable and it can be found should the need arise.

USPS Priority Mail Express: 3-5 business days to most locations. A good option when it absolutely, positively must be there, at some point relatively soon.

Disclaimer: We don't set the shipping prices. We don't fly the planes. We want it to be faster and cheaper too, but had about as much luck with that as we did trying to convince Andy Cassagrande to stay in the cage during Shark Week by yelling at the TV. Not so much.

Other

Can I customize with more than 10 characters?

Yes, of course you can. Use as many as you want. That's why we put the limit of 10 on there.

We love Mary Poppins too and supercalifragilisticexpialidocious would look really cool. If you absolutely need it, find three friends. The first one be "supercalif", the next be "ragilistic", the next can be "expiali". Finally you be "docious". You are totally "docious".

What about the interior color?

Much like Jerry Seinfeld’s leather jacket with the pink liner... It is what is on the OUTSIDE that matters.

The interior color of The SCAP shown in photos may not match to the product you receive. Interior colors have changed over the years to match the exterior color.

So why are the photos different? Photo shoots are expensive. Blue is blue. Green is Green. Black is Black. Raising SCAP prices to pay for replacement photos of the color blue seemed silly when we know you can imagine the color blue. Think Crayola, you got this.

My coupon code doesn't work?

We are really sorry to hear that. Before you ask us for help though, ask yourself this question:

Did my code come from some coupon code website that specializes in storing discount codes that expired sometime during the Hoover Administration for every website imaginable?

If the answer is yes, then you can guess what our reply is going to contain.

(Spoiler alert: Sarcasm)

My SCAP has faded.

I'm not a chemist, but I do know that chlorine and UV light are tough on fabrics and especially tough on neoprene, because smart people told me so. If you dry it in the sun, it will fade. If you wore it in the pool, it will fade. Just like Henderson can't warrant your wetsuit for life because they aren't with you to monitor its care, we can't either.

Rinse it in freshwater, let it dry out of the sun and you will be fine. Don't, and you won't.

Now, if you want to cover our expenses so we can dive with you every single time and monitor gear care, we can talk.

Will it mess up my hair?

Just to be clear, you're asking if wearing a SCAP, while SCUBA diving, in the ocean, UNDER WATER, will mess up your hair?

Yes. I believe it just might. Consider packing a brush.

If you're worried about hair tangles, The SCAP actually prevents hair from getting tangled in the silicone mask strap. It's a problem that plagues many divers and The SCAP solves.

Not so much me though (thanks for the hairline, DAD).

What is your return policy?

If you have NOT worn it, ship it back and we will be happy to refund your purchase less shipping costs.

If you HAVE worn it, sorry we can't take it back. Ask yourself if you would have wanted us shipping you a "new one" freshly returned from someone else's hair. Didn't think so.

If you HAVE worn it but plan on lying about it. Dude, we will know. We spend all day with these things. We dive with these things. We are like Santa, we always know. If you send it back and it has been worn, you're not getting your money back. We will send the used product back, but you're going to pay for shipping, AGAIN. Please don't do that.

Also, if you had your SCAP customized (your name on pink, a shark on purple, sea turtles on blue, etc) we cant take it back. Cause, you know, it is CUSTOMIZED for you...

Unless your name is Ulysses and you know another Ulysses who wants one with his name on it. Then we can talk.